We sincerely hope that you are happy with your purchase from us, however, most of our products are personalised or customised specifically for you. By the very individual nature of personalised products, they have no intrinsic value once personalised. These items cannot be re-sold, and therefore we regret that we cannot accept returns if you have a change of mind. This is in accordance with the UK Distance Selling Regulations, personalised/bespoke/made-to-order, items can not be cancelled or refunded once ordered.
We do our best to describe items as accurately as possible and ensure that all products are of good quality however should any damage be incurred during transit and in the unlikely event that you receive an item proven to be manufacturers defect, wrong item or an error on FlorasGiftsandFashion part please notify us with in 48 hours upon receipt to rectify the problem.
We normally replace items found with defect BUT WE CAN ONLY REPLACE LIKE-FOR-LIKE so if we were to do a replacement it would be sent out with the same personalisation as the previous one and we would not be able to amend the details. So please double check the text that you send to us, as we cannot be held responsible for any spelling or grammatical errors that were sent.
If you received faulty item, please contact us quoting your order,your name, details of the product and the reason. To help us investigate the problem quicker and save time and money. Please provide images of the item in question to email@example.com will then advise on how to proceed.
For non personalised items and you are not completely satisfied with the goods simply return them to us. You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract. Email us at via ebay or at firstname.lastname@example.org stating your order number, your name, and any details so we can provide you with the correct return address. Any non personalised goods can be returned with in 14 days, the cost to post the item to you will come off the amount refunded.
All Orders will be processed and dispatched during our normal working hours which are 9:30am to 5:30pm, Monday to Friday, excluding bank holidays.